Products purchased on our web site are subject to the following terms and conditions. Voyetra Turtle Beach, Inc. ("VTB") reserves the right to change these terms and conditions without prior written notice and at the sole discretion of VTB. The sale of VTB products shall be governed by the laws of the State of New York excluding the conflict or choice of law provisions as well as export laws and regulations of the United States of America.

Business Hours

Our order phone lines are open from 9:00 am to 5:00 pm EST, Monday through Friday. We observe all US National Holidays. Call 1-914-345-2255. Email: esales@voyetra.com or esales@turtlebeach.com.

Order Processing

All orders, including "Next Day delivery" will normally be processed and ship on the following business day. If you place an order on a holiday or weekend, this order will normally ship on the second business day after it was placed. Any questions regarding an order may be addressed to our Sales department by phone or email referencing your Receipt number. Please note that we reserve the right to refuse to process any order.

Order Verification

Before you submit your order please verify that all the information you entered is correct. You must save or print this order for your records. A 20% restocking fee / address correction fee will be charged for items returned due to refusal or incomplete / erroneous shipping address.

Order Confirmation

Once your order is completed, you should receive a confirmation email with your Receipt number within one hour. If you do not, please send an email to: webmaster@voyetra.com, esales@voyetra.com or esales@tbeach.com. Please make sure that you do not have any blocking software enabled as this may prevent you from getting your email. 

Order Tracking

Within 24 hours of your order being shipped, you will receive a confirmation email from UPS with your tracking number. The shipped package will also include a copy of the "pick-ticket" for your order. A copy of your invoice will be either mailed or included in the shipped package.

Minimum Order

Our minimum order for shippable goods is $20.00 (merchandise value before tax & shipping charges are added). Due to the high cost of processing small orders, there will be a $3.00 service charge added to any order that falls below this minimum.

Pricing

Prices listed on our web site are FOB Elmsford, NY, payable in U.S. dollars. Prices and specifications of all products may change without notice. If an item appears on a particular web page with an incorrect price, the accurate price will be shown on that item's "product page", which shows the item and an "Add To Basket" button. Prices do not include charges for shipping and handling, and taxes. Separate charges for shipping and handling will be shown on the invoice. The final price and product should always be checked before completing your order.

Sales Tax

VTB is obligated to withhold sales tax for delivery within the State of New York. Unless the customer provides a valid and correct tax exemption certificate applicable to the product ship-to location prior to VTB’s acceptance of the order, Customer is responsible for sales and all other taxes associated with the order. For International orders, Customer is responsible for all additional Customs, Duty or Brokerage charges as well as any Value Added Tax (VAT) that may be applicable to that Country.

Non-Stock Items

We normally stock everything advertised on our web site, however some products may not be available for immediate delivery. VTB reserves the right, without liability or prior notice, to revise or discontinue any products or to cancel any order. In such cases, VTB may ship products that have equivalent functionality and specifications of the products ordered. In such a case, a Sales representative will contact you prior to shipment.

Products

Our policy is one of ongoing product updates, improvement and revision. We may revise and discontinue products at any time. Please note that some upgrades may not be available for online shopping. You may contact our Sales department for more information.

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Charge Cards

We accept Mastercard, Visa, Discover and American Express. When ordering on the phone, please have your card handy when calling. We will require information from your card for security purposes.

Payments made by credit card are subject to the approval of the financial institution issuing the credit card and VTB shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. If authorization cannot be obtained for your charge card at the time of shipment, you will need to make arrangements for an alternate form of payment within one week of notification.

Other Methods

We can only process orders paid for with guaranteed funds: money order, cashier's check or certified check in US $ currency, drawn on a U.S. Bank ONLY. This order will be processed only after we receive the guaranteed funds. Please note: Downloadable versions of our software are available for purchase only through our online store.

Returned Checks

There will be a $20.00 returned check charge added to the face amount of any check returned to us, plus any legal fees incurred.

C.O.D.

We do not accept C.O.D. orders.

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We cannot ship to Post Office boxes or military addresses (APOs)

USA, Hawaii, Alaska and Puerto Rico

By default we use UPS (within the continental USA) and UPS 2nd Day (for Hawaii, Alaska, and Puerto Rico) for shipping all standard online merchandise. We automatically calculate the shipping cost of all your items based on the Country & State you've entered on the "Shipping Information" form. Oversized products may incur higher shipping costs.

Baskets which contain only Downloadable Software incur no shipping cost.

UPS Next-Day is available only in the continental USA and additional shipping costs will apply.

UPS Next-Day service is next business day after your charge is approved.

International Orders

For International orders the customer is responsible for all additional Customs, VAT, Duty or Brokerage charges that may be applicable to that Country. If an overseas package is refused for any reason, the customer is responsible for the additional shipping charges incurred by the International shipping carrier.

Canada

For Canada we ship via UPS Standard Service.

All other Countries

By default, we use UPS International Express for all orders. We automatically calculate the shipping cost based on what country you've entered on the "Shipping Information" form. We do not ship using shipping methods other than the ones provided by our online store.

Baskets which contain only Downloadable Software incur no shipping cost.

Shipping Time

Orders are normally shipped within 2 business days of receipt. Delivery time for orders shipped via UPS is 3-9 working days depending on the shipping method selected. A valid daytime phone number is required by UPS for delivery purposes. It is also necessary so that we can contact you regarding any delays or problems with your order. Orders without a valid daytime phone number cannot be processed.

Insurance

A nominal charge for insurance on orders of $100.00 or more will be automatically added to your order (UPS charges $0.35 per $100.00 declared value).

Partial Shipments

If an item(s) is out of stock and cannot be shipped with the rest of your order, a Sales representative will contact you. You will be asked if you prefer that your order is shipped partially or complete. We will hold your order for no longer than 30 days for all merchandise to ship together.

Backorders

Occasionally we must backorder items that are out of stock. Backorders are held for 30 days; if the product is not in stock within this time, you will be notified of cancellation. If the line item is worth less than $20.00, the invoice will indicate "Please Reorder" and you will need to order that item as part of a new order totaling $20.00 or more when the part becomes available.

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Order Cancellation

• Once an order has been processed, we are unable to cancel the order unless stock is unavailable.
• All return shipping is to be paid by the customer.
• To request a cancellation on unshipped or backordered items, please email: esales@voyetra.com or esales@tbeach.com by 4:00 pm EST on the day the order was placed. The subject should include the Order/Receipt number. If the order was placed after 4:00 pm EST, during a holiday or weekend, please send an email to esales@voyetra.com or esales@tbeach.com by 11:00 am on the next business day. A transaction processing fee will apply for cancellations that were requested outside the above mentioned time periods. Orders that were already processed by our Shipping department cannot be cancelled and Customers are responsible for all additional Shipping charges to and from the Company, restocking, as well as transaction processing fees.
• In addition to the shipping charges, a 20% restocking fee / address correction fee will be charged for items returned due to refusal, incomplete / erroneous shipping address or unauthorized returns.

Returns

We can only exchange items that are defective or damaged.

Refunds

Software or Hardware products are not refundable.

Shipped Orders

Purchases from a Retail Store

Please return to the store where you made the purchase. You will be subject to their return policy.

Product Functionality:

All products were designed for the Operating Systems that are listed on their boxes and on our Web Site. For Downloads this information is listed on their respective Web pages. Use of our products with unlisted Operating Systems is not recommended, supported and does not constitute reason for a refund or reimbursement of any kind. VTB makes no warranties that our products will function as expected in unconventional or problematic system configurations.

Claims for Damages

Claims for damages or errors must be made within 5 days of receipt. Claims for damage must first be reported to the delivering carrier (save all packing and cartons).

Intellectual Property

Any and all intellectual property rights associated with the Site and the text, software, music, sound, photographs, video, graphics, domain names, URL's, advertisements, commercially produced information, and other materials contained on the Site ("Intellectual Property") are the sole property of VTB or its third party licensors, and, except as provided in this Agreement, may not be copied, reproduced, modified, uploaded, downloaded, transmitted, or distributed in any way. Except as provided in this Agreement, VTB does not grant to you any express or implied rights to VTB's or any third party's Intellectual Property.

The VTB Intellectual Property is protected by copyright, trade secret, and other intellectual property laws and by international treaties, all of which provide rights and obligations that are supplemental to the rights and obligations set forth in this Agreement.

Product IDs that are released with our software and hardware are unique per Customer and *cannot* be shared with other users. All VTB Software is protected under US Copyright Laws and International Treaty. Provisions. Using an "illegal" non-licensed Product ID - Software that was not purchased - constitutes copyright law infringement and is punishable. We reserve the right to refuse Registrations that have violated this agreement.

Unauthorized reproduction or distribution of the software, or any portion of it, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under the law.

The purchase price for the Software grants you a License to use one copy of the Software on a single computer. You may make copies of the Software solely for archival purposes. Additional copies must be purchased for use in additional computers.

Scope

This Terms & Conditions represents the Terms & Conditions and supercedes all other agreements, written or verbal between VTB and customers who place an order through our Online Store or our Sales representatives.

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Copyright © 2007 Voyetra Turtle Beach Inc.